Print request are stuck in the queue
If this is the case how we going to resolve the problem? Shall we reset the print queue ? How?
You will need to re-enable the queue, again you can write a simple program to use command enable <printer> queue. But at the end of the day if you don't hold administration rights for the OS you need to rely on your "server admin team" to solve the issues with the print server.
How to Configure Printer in SAP?
Check printer via LPSTAT